FAQS

WHY SHOULD I WORK WITH A FREELANCER?

The biggest benefit of working with freelance designers is that you get to work with us directly. Also, being a small business we have the advantage of lower costs which can be passed to our clients. Freelance is a tough but very rewarding business. Your project will have a much better chance of being completed quickly as I opt to work outside of traditional office hours.

WHAT SERVICES DO YOU PROVIDE?

As a freelance graphic designer and creative, I work with start up and established business clients to increase their exposure and improve their sales through a variety of projects such as brand identity - logo, style guides, moodboards, plus marketing and print management. Template and custom design projects for wedding and corporate events are also solutions I offer.

WHAT IS THE DESIGN PROCESS FOR CORPORATE PROJECTS?

Once you are happy with your quote and have paid the retainer, we’ll ask you questions about your business, your brand, your target audience and the design project to get a better feel for your business and learn how to best communicate your requirements. We will research your industry and begin the design concept process. You will be presented with several design concepts with the option to choose one. From there we will refine the chosen concept as needed. This step is best completed in-person or via a zoom shared-screen for time efficiency and client sanctification. Once approved, final payment will be requested before delivery of files. Printing will then commence, if required.

WHAT IS YOUR DESIGN PROCESS FOR CREATIVE PROJECTS?

Once you are happy with your quote and have paid the retainer, we’ll ask you questions about your project, your brand (if applicable), your target audience and the design project to get a better feel for your project and learn how to best communicate your requirements. We will research your theme/style/inspiration and begin the design concept process. You will be presented with several design concepts with the option to choose one. From there we will refine the chosen concept as needed. This step is best completed in-person or via a zoom shared-screen for time efficiency and client sanctification. Once approved, final payment will be requested before delivery of files. Printing will then commence, if required.

HOW LONG WILL MY DESIGN PROJECT TAKE?

Every job is different, and every deadline is different. Ideally, you should allow sufficient time (3-4wks) for the designing and proofing of your work. If your deadline is very tight, we will do our best to complete your work within this time or sooner where possible.

WHERE ARE YOU LOCATED?

We are an online studio based in Hervey Bay, Queensland, Australia. While we don’t meet with clients at our private address, we can arrange to meet at their business location or at a local café. Zoom conference calling and shared-screen calls are also welcomed.

HOW MUCH DOES A DESIGN PROJECT COST?

We charge a set fee per design project, so you know exactly how much to budget for. If additional work or rush requests occur outside of the original scope, additional charges may be incurred which you will be notified about prior to commencement of such requests. We consider our pricing as very reasonable as we work efficiently and produce high quality work. We make our prices as affordable as possible, but never compromise on quality. Because we are an online studio (home office) with low business costs, we have been able to offer low-cost projects.

DO YOU OFFER PAYMENT PLANS?

In a sense yes. A retainer payment is required upon booking or acceptance of our quote. The remaining balance is due upon completion of the work, prior to the delivery of files. If a project is expected to take longer than four weeks to complete, then an additional payment of 50% of balance owing will be requested at the four week mark.

WHAT ARE YOUR PAYMENT OPTIONS?

You can easily make payments via Paypal, credit card, bank transfer with our details listed at the bottom of your invoice or cash in person, if local to Hervey Bay.

I NEED THIS PROJECT DONE ASAP, CAN YOU HELP ME?

I am always happy to take on rush projects, pending the complexity of the project and timeframe available. If a rush deadline cannot be met, you will be notified prior to project acceptance. Fees apply.

DO YOU PROVIDE THE PRINTING?

We can provide it through a third-party supplier. We have strong connections with some quality print companies and are happy to help you with all your printing needs.

CAN YOU ORGANISE MY PRINTING NEEDS FOR ME?

Yes, we can. As part of our graphic design services, we offer all our corporate clients print management solutions.

A FRIEND HAS OFFERED TO HELP ME FOR FREE, WHY SHOULD I HIRE YOU?

Unless they are qualified and experienced in the industry you usually get what you pay for. You need to be aware of what professional graphic design involves and that what you are getting designed has not been ‘taken’ or ‘borrowed’ from a clipart site. Do some research and ask questions. Just because I own a hammer doesn’t mean I can build a house.

CAN I TAKE IMAGES OFF THE INTERNET FOR MY DESIGN PROJECT?

No, we cannot use images from Google’s image search or other online images. It is against the law to take someone else’s images and use them. We recommend purchasing images on specialised websites or using royalty free photos (which state they are allowed for editing and commercial use).

WHAT IF I DON'T LIKE THE DESIGN?

We want you to be happy with the final result. We pride ourselves on providing excellent design, solving problems, and doing everything we can to ensure our clients are 100% satisfied. In the unlikely event that you are unhappy with our work and wish to cancel your contract, you must pay in full for all time spent to date.

WILL I OWN THE COPYRIGHT TO THE DESIGN PROJECT?

For corporate business projects: Yes, once you have paid in full for your design, the ownership of the design belongs to you. For other projects (ie wedding invitations, wall art, templates, printables, stock images etc) No, copyright ownership remains with MissCreative Design Studio™

DO YOU CREATE WEBSITES?

While websites are not our main focus of design, we can create beautiful, functional and user-friendly Wix websites on request.

ANY MORE QUESTIONS?

If you have any more questions you would like answered, please contact us through our contact us page.

 

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